Data deletion

ClickyTour is operated by SUNCOAST ESCAPES S.R.L. (CUI 50683830, J2024030289004), Şoseaua Naţională nr. 37, Clădirea Aria Office Center, parter, Iaşi, Romania.

Businesses use our CRM to read and answer the messages sent to their own Facebook Page, Instagram account or WhatsApp number. If you wrote to one of them, we hold that conversation on their behalf: your message, your name and profile picture as the platform gives them to us, and the replies you were sent.

Ask us and we delete it. You can also ask the business you wrote to, and they can remove it themselves. Removing our app from your own Facebook or Instagram settings stops any further data reaching us, but it does not delete what was already received — for that, write to us.

Email info@clickytour.com with the subject "Data deletion request". Tell us the account you used — the Facebook, Instagram or WhatsApp name or number — and, if you know it, the business you were writing to. We may ask one question back to confirm the request comes from you; we ask for nothing more than is needed to find the right records.

• We confirm receipt within 5 working days.
• We delete the data within 30 days of confirming the request.
• Backups are overwritten on their own schedule, within 90 days.
• We keep only what the law requires us to keep — for example a record of the deletion request itself — and nothing else.

When a business disconnects an account from our CRM, or the authorisation is withdrawn on the platform, we stop collecting at once and delete the stored messages for that account within 30 days.